Refund policy

At Dough Re Mi, all our offerings are freshly prepared, customized, and planned specifically for each order and event. As a result, we generally do not offer refunds or returns once an order has been confirmed.

1. Order Confirmation

An order is considered confirmed once:

  • Payment (full or partial advance) has been received, and
  • The booking has been acknowledged by our team.

Once confirmed, ingredients, staffing, logistics, and production planning begin immediately.

2. Refund Policy

  • We do not typically provide refunds for confirmed orders, cancellations, change of mind, incorrect information provided by the customer, or reduction in guest count after confirmation.
  • Any exception to this policy shall be solely at the discretion of Dough Re Mi management.

3. Cancellation Policy

  • Cancellations made within 72 hours of the event/order date are non-refundable.
  • For cancellations made prior to 72 hours, any refund or credit (if approved) will be evaluated on a case-by-case basis depending on procurement and preparation already undertaken.

4. Rescheduling

  • Requests to reschedule an order or event are subject to availability.
  • We will make reasonable efforts to accommodate date changes if informed sufficiently in advance.

5. Quality Concerns

We take great care in maintaining quality and hygiene standards. In the unlikely event of a genuine issue with your order:

  • Concerns must be reported within 2 hours of delivery/service completion.
  • Supporting photographs/videos and order details may be requested for review.
  • Where deemed appropriate, we may offer a replacement, partial credit, or another suitable resolution at our discretion.

6. Non-Returnable Products

Due to the perishable and customized nature of our food products and catering services:

  • Food items cannot be returned once delivered or served.
  • Grazing tables, platters, desserts, and customized catering setups are non-returnable.

7. Force Majeure

Dough Re Mi shall not be held liable for delays, cancellations, or inability to fulfill services due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, strikes, transportation disruptions, or other unforeseen events.

8. Contact Us

For any questions regarding cancellations or order concerns, please contact us through the details provided on our website:
www.doughremiblr.in

You may also want to add:

  • A separate Shipping & Delivery Policy (if you deliver packaged items)
  • Terms & Conditions
  • Privacy Policy